FAQ

Order information cannot be changed once an order has been placed.  All orders are processed within 1-5 business days.  Billing address on the credit card must match the billing address provided in the order.  Taxes are calculated based on the destination address of the order.  We are not able to alter the declared value of the order for shipping purposes.  The client is responsible for any taxes and duties incurred during shipment to their particular destination.  

Standard shipping is complementary. All items are shipped fully insured and signature required upon delivery. The estimated shipping time for standard shipments is 5-7 business days. A tracking number will be provided once the shipment is in transit and may also be found under the orders information section under the My Account section of the website.

We are not able to ship to PO boxes or freight forwarding services.

Returns are accepted within 14 days of receiving an item for exchange or store credit.  If you would like to return an item, please contact us with the request and details of your order.  A client services representative will get back to you within 1 business day with a pre-paid shipping label and full instructions for your return.  All items must be in their original condition and have all original packaging, documentation and accessories in place at the time of the return.  

You can contact us through our contact page! We will be happy to assist you.